记一次us esim 购买 退款全过程 Infimobile

shikailuck

  Infimobile是一家InfiMobile 是一家优质的移动虚拟网络运营商，提供可靠的全国覆盖、价格实惠、经济实惠的计划选项、全国通话优惠以及全天候客户支持团队。
好吧经济确实经济，客服也确实7*24
最新特价如图30刀一年，因为有需求，果断下单，实付49刀



自助激活，需要IMEI 2

由于我是5ber卡用户，有一台SE2美没在身边，随意从自动生成了一个支持esim的手机IMEI 2，接着收到二维码
通过app扫描下载到手机，报错，咨询客服后得知，与imei 2绑定，歇菜
走退款，实际到账39
客服回复
We’d like to inform you that your refund has been successfully processed.
The amount will be credited to your original bank account, and it may take 5 to 8 business days for the funds to reflect, depending on your bank’s processing time.
If you have any questions or need further assistance, feel free to reach out to us.
Regards,  
Jass J
于是想知道剩下10刀去哪了，在网站最下角退款，点进去之后点击政策 里面有显示10刀，我在付款前完全没有看到，退款时也没人跟我说
遂咨询chatgpt

直接粘贴复制给客服
客服回复：
Thank you for contacting us regarding your refund. Please note that, as per our terms and conditions, a restocking fee of $10 will be deducted from the total refund amount. The remaining balance will be credited back to your original payment method. We appreciate your understanding and apologize for any inconvenience this may cause. Please go through our terms and conditions for more details. If you have any questions regarding this process, feel free to reply to this email — our support team will be happy to assist you. Regards, Jass J
我让chatgpt 口气强硬一点
Subject: Follow-Up: Undisclosed Restocking Fee – Request for Refund Adjustment
Dear Jass,
Thank you for your response.
I understand that your terms mention a $10 restocking fee. However, my concern is that this fee was not clearly disclosed prior to checkout. Under California Civil Code §1770(a)(14) and Business & Professions Code §17500, a business cannot impose fees or conditions that were not clearly and conspicuously presented to the consumer before purchase.
Please provide documentation showing where this restocking fee was explicitly displayed during the checkout process (not just in a link at the bottom of the website). If such disclosure cannot be demonstrated, I must insist that the $10 deduction be refunded in full.
If this issue cannot be resolved promptly, I will consider submitting a complaint to the California Department of Consumer Affairs and the Federal Trade Commission (FTC) for review.
I prefer to resolve this matter directly and amicably. Please review and confirm your position.
Sincerely,

感觉会很有趣，等待回复中

Xina

谢谢分享

hqs

10刀确实有趣😂，要是没了就不有趣了

shikailuck

更新回复，松口了

Thank you for your patience as we look into your case. We are thoroughly reviewing the details and checking with management regarding the next steps on your request. Please allow us some time to gather the necessary information, and we will update you as soon as possible.

Best regards,
Tom
Team Infimobile.

shikailuck

hqs 发表于 2025-10-7 18:00
10刀确实有趣😂，要是没了就不有趣了

还好，没有很心疼，就是不想付

fkgww

有意思，谢谢分享

jack51024

赞一个 好坎坷的经历

shikailuck

更新回复，说付款时候会有个勾选框，让我们阅读相应条款

Thank you for reaching out to us.

As per our terms and conditions, the restocking fee is clearly mentioned and applicable for returns. During the purchase process, customers are required to check the confirmation box, which indicates that they have read and accepted the stated terms and conditions — including the restocking fee policy.

We appreciate your understanding in this matter. Please let us know if you need any further clarification or assistance.

Regards,
Jass J
Team Infimobile

事已至此，没什么办法了，然后就在此时

3. Refund Eligibility for Activated SIM Cards (Physical SIM and eSIM)
A refund on the service plan and taxes may be requested if the SIM (Physical or eSIM) is activated within 7 days of delivery, and the customer’s usage does not exceed the followingminimal thresholds

30MB of data
10 minutes of voice
10 SMS messages
A $10 restocking/replacement fee will be applied in this scenario.

If the customer’s activation occurs after 7 days or if the minimal usage thresholds are exceeded, the customer is ineligible for a full refund. In such cases, the refund will be calculated based on the Original monthly price, including taxes, and the restocking/replacement fee of $10 will be deducted from the refunded amount.


看到他们定义的条款中，定义的是激活后的退款需要扣费，我还没下载esim，怎么谈得上激活呢
遂继续回邮件

Thank you for your previous responses.

I would like to clarify that my eSIM was never downloaded, installed, or activated on any device. No data, voice, or SMS usage has occurred.

According to both industry practice and U.S. consumer protection standards, “activation” means that a SIM or eSIM profile has been successfully provisioned and enabled on a customer’s device, allowing the number to operate on the carrier’s network (data, calls, or SMS).
Simply sending or receiving an eSIM QR code does not constitute activation under this definition, as no technical enablement or service usage has taken place.

Your refund policy states:

“A refund on the service plan and taxes may be requested if the SIM (Physical or eSIM) is activated within 7 days of delivery, and the customer’s usage does not exceed the following minimal thresholds... A $10 restocking/replacement fee will be applied in this scenario.”

Since my eSIM was never provisioned, downloaded, or used, the “activation” condition in your policy does not apply. Therefore, the $10 restocking/replacement fee should not have been deducted.

I am requesting a full refund of the $10, as the product was never activated or utilized in any form. Please review and confirm once the adjustment has been processed.

Thank you for your time and understanding.

继续等待回复

shikailuck

后续失败了，就不更新了，如果成功了 继续更新