【分享】Giffgaff争议成功退款10磅

继被Giffgaff封之后转到CTE申请退款被拒去仲裁后，今天突然收到了giffgaff的退款邮件：

1. Refund Confirmation
   
2. Hi ~,
   
3. 
   
4. Just to confirm that your refund of £10.00, has now been processed.
   
5. 
   
6. Please note: it can take up to 5 working days for your refund to appear on your account.
   
7. 
   
8. For more details check My payment history section of your My giffgaff account.
   
9. 
   
10. Cheers,
    
11. 
    
12. The giffgaff team

复制代码

大概是7月31号左右去ombudsman-services官网投诉的，上传了当时申请PAC后明确表明可以退款的PDF，还有账户的相关信息以及工单表明终局的截图，语言描述如下（AI写的）：

1. Dear Communications Ombudsman,
   
2. 
   
3. I would like to raise a complaint regarding giffgaff’s refusal to refund my remaining prepaid PAYG credit after they terminated my mobile service.
   
4. 
   
5. Background:
   
6. 
   
7. I was a giffgaff Pay As You Go customer. My service was terminated by giffgaff following their review of my usage pattern and their Fair Usage Policy. I understand that giffgaff has decided to terminate my service, and I am not requesting reinstatement of the service.
   
8. 
   
9. However, at the time of termination, my account had a remaining prepaid credit balance of £14.08.
   
10. 
    
11. After receiving the termination notice, I requested a PAC code and arranged to transfer my mobile number to another provider. The personalised switching summary provided by giffgaff states:
    
12. 
    
13. "After switching networks, you’ll need to claim a refund for any remaining credit on your account."
    
14. 
    
15. Despite this information, giffgaff refused my refund request and stated that they had no obligation to refund the remaining credit.
    
16. 
    
17. My concern is not the termination of service itself, but the retention of unused prepaid credit after giffgaff prevented me from continuing to use the service.
    
18. 
    
19. I believe it is unfair that prepaid funds remain with the provider when:
    
20. 
    
21. 1. The service was terminated by giffgaff;
    
22. 2. The remaining credit cannot be used;
    
23. 3. giffgaff’s own switching information indicates that customers can claim refunds for remaining credit after switching.
    
24. 
    
25. I would like the Communications Ombudsman to review whether giffgaff has handled my remaining PAYG credit fairly and whether the refund refusal is consistent with the information provided to customers.
    
26. 
    
27. I have attached:
    
28. 
    
29. * giffgaff’s final response;
    
30. * my personalised switching summary;
    
31. 
    
32. Thank you for reviewing my complaint.

复制代码

统一批量的退款了

统一退的，没申诉也退了，很多网友也收到了。

当时我是u卡充的，现在那个u卡被停用了，他原路返回我还能收到吗

前天刚去提交了投诉，今天早上刚好收到了退款